Application of Chatbot for Human Resources - Blog 06
What is Chatbot? Chatbot is a computer program that replaces human-human conversations with human-machine conversations. The recent integration of AI into chatbots greatly impacted all aspects, such as Natural Language Processing (NLP), which could understand questions even without proper grammatical order. (Coursera,2024). Implementing Chatbot for HR The rapidly changing and busy work environment requires technological implications to streamline the processes and improve work quality. HR departments are also practicing this to provide employees a better experience such as virtual assistants that automate responses to common HR queries, support employees, and increase performance. HR departments face challenges with highly repetitive inquiries, slow recruitment processes, inefficient onboarding low employee engagement, etc. Many employees tend to ask the same question again and again though they get the answer every time. Without a ...